Ronald McDonald House of Knoxville has a “No Refund” policy. No refunds will be provided. If you have a question regarding your transaction or a payment that you have made, please contact a customer support representative at (865) 637-7475. Ronald McDonald House of Knoxville reserves the right to modify this Refund Policy at its discretion. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on the Ronald McDonald House of Knoxville website.